Education User Cases
Providing a cost-effective solution to a wide range of applications for a large student body as well as your Professional Services team.
A cost-effective self-service solution to a wide range of applications is important for Academic institutions to provide. The environment in each institution comprises firstly of a mix of academic and support staff. Secondly, a large student population, which enrols annually. Increasingly the introduction of wireless standards such as eduroam, means that users need to be able to access the service from different locations within the town or campus.
Our solutions provide educational institutions with the option of being able bulk enroll students, therefore reducing the overheads at the start of a new academic year. Special educational offers provide a highly competitive offering for all institutions.
Problem
Large institutions with staff and student numbers exceeding 14,000 people who need to be able to manage any password resets, whilst on multiple campuses or remotely. This is one of the main challenges that occur with agile ways of working. If a user resets a password at one location, this reset needs to synchronise at additional locations. This ensures that they can continue working wherever they are. In addition, the time to process password resets is traditionally slow and does not support new ways of working. In other words, having to visit an IT support facility the next time you are on campus. The volumes of users that change regularly is also a challenge. Similarly, the potential costs that this number of users could accumulate.
Solution
Our solution integrates with various IT Service Management tools to help support systems that may already be in place. Crucially it allows users to self-serve and reset their own passwords without the need to visit or contact the Help-desk. The facility to bulk enroll users from HR and Student Registers means that certain annual pressure points in the year are alleviated. Using key features such as mandatory enrolment will also ensure that customer usage is greatly improved. In addition, it cuts down extensively on traffic at IT support. The result is a more efficient and productive working environment for the Institution.
We integrate with various IT Service Management tools, to help support systems that may already be in place. Crucially we allow users to self-serve and reset their own passwords without the need to contact a help-desk. The facility to bulk enroll users means that certain annual pressure points in the year are alleviated. Using key features such as mandatory enrollment will also ensure that customer usage is greatly improved and cut down extensively on traffic at IT support.
The ability to integrate with technologies such as Eduroam supports agile working. Mobile Optimisation allows the students to access from any device with notification and authentication options to under pin security.
The ‘student journey’ is key to most institutions. Providing satisfaction not only in the teaching they receive but also support in all areas of university life is crucial. Our solution will help fulfil this promise as well as being cost effective when delivered using our cloud solution.
We've seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets
Oliver Holmes
Deputy Director, Technology and Operations, London Metropolitan University.
Multinationals User Cases user case
Problem
Inevitably the ability to reset and change passwords remotely to enhance productivity is a key requirement as is the ability to synchronise changes across the full range of corporate applications.
Solution
We deliver and support our solutions globally, whether they are traditional on premise applications via our Fastpass cloud.
Managed Service Providers (MSP's) User Cases user case
Problem
Increasing price pressures and the need for innovation will force MSP's to either invest in automation or pull out of the Managed Service Desk market place. Password related calls account for up to 35% of their call volume.
Solution
Our holistic approach allows those MSP's to shift left and deliver password resets via self-service with a proven track record of 95% adoption rate without having to commit investments to install and maintain the solution.
Medical User Cases user case
Problem
The Medical industry has an extensive users range from administrative support staff to Healthcare Support workers, Clinicians and Senior Consultants and GPs. For many of these professionals the IT systems used are simply tools to complete their day to day role Therefore any solution, must be both reliable and easy to use.
Solution
A Self-Service Password tool that could reduce this level of demand and offer. Access Support outside of core Hours of Service It will also have the ability to work across multiple AD domains and will provide access to the solution from a hosted website and/or mobile. Furthermore it will have Apps with no need for physical domain access for end users and will have access to security information to be used internally for Secure ID of callers.
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