User Cases

The solutions that we supply are deployed in emergency services across the globe. They have a high level of password resets and a need to synchronise across a broad range of environments.

Each release of our applications is independently penetration tested and our consultants have been cleared to work on the most secure sites by both managed service providers and the home office in the UK.

Compliance and conformance to standards such as Fido are key requirements within the Finance and Legal market place. The majority of our clients enforce strict MFA, require interworking with a broad range of solutions including next gen tools such as Duo.

In the majority of cases, our solutions are delivered as a service over our cloud and the ability to independently penetrate test these services is a fundamental requirement.

Inevitably the ability to reset and change passwords remotely to enhance productivity is a key requirement as is the ability to synchronise changes across the full range of corporate applications.

We deliver and support our solutions globally, whether they are traditional on premise applications via our Fastpass cloud.

Shop floor employees, within the retail operations are often transient and in many cases have shared logins (tills etc).

We deliver retail specific solutions that include code cards to enable the sharing of passwords amongst shop floor workers. We also provide interceptor technology to capture all changes made outside of our self-service solution e.g. via control, alt, delete and apply co-operate password policies to those changes.

Increasing price pressures and the need for innovation will force MSP's to either invest in automation or pull out of the Managed Service Desk market place. Password related calls account for up to 35% of their call volume.

Our holistic approach allows those MSP's to shift left and deliver password resets via self-service with a proven track record of 95% adoption rate without having to commit investments to install and maintain the solution.

The Medical industry has an extensive users range from administrative support staff to Healthcare Support workers, Clinicians and Senior Consultants and GPs. For many of these professionals the IT systems used are simply tools to complete their day to day role Therefore any solution, must be both reliable and easy to use.

A Self-Service Password tool that could reduce this level of demand and offer. Access Support outside of core Hours of Service It will also have the ability to work across multiple AD domains and will provide access to the solution from a hosted website and/or mobile. Furthermore it will have Apps with no need for physical domain access for end users and will have access to security information to be used internally for Secure ID of callers.

Large institutions with staff and student numbers exceeding 14,000 people, who need to be able to manage any password resets, whilst on multiple campuses or remotely, using multiple applications.

Solution FastPass can be used to integrate with various IT Service Management tools, to help support systems that may already be in place. Crucially it allows users to self-serve and reset their own passwords without the need to visit or contact an IT facility or helpdesk.

Employee password practices are the greatest material threat to an organisation. The ability to strengthen password policies beyond Active Directory and manage the employee's implementation of these polices is key to preventing data breaches.

Therefore there is a growing need to be able to securely reset or unlock passwords remotely. We have been able to support this flexible working practice by using the Synchronization functionality to enable their own devices in the work place.