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Employee password practices are the greatest material threat to an organisation. The ability to strengthen password policies beyond Active Directory and manage the employee's implementation of these polices is key to preventing data breaches.

Therefore there is a growing need to be able to securely reset or unlock passwords remotely. We have been able to support this flexible working practice by using the Synchronization functionality to enable their own devices in the work place.

Increasing price pressures and the need for innovation will force MSP's to either invest in automation or pull out of the Managed Service Desk market place. Password related calls account for up to 35% of their call volume.

Our holistic approach allows those MSP's to shift left and deliver password resets via self-service with a proven track record of 95% adoption rate without having to commit investments to install and maintain the solution.

The Medical industry has an extensive users range from administrative support staff to Healthcare Support workers, Clinicians and Senior Consultants and GPs. For many of these professionals the IT systems used are simply tools to complete their day to day role Therefore any solution, must be both reliable and easy to use.

A Self-Service Password tool that could reduce this level of demand and offer. Access Support outside of core Hours of Service It will also have the ability to work across multiple AD domains and will provide access to the solution from a hosted website and/or mobile. Furthermore it will have Apps with no need for physical domain access for end users and will have access to security information to be used internally for Secure ID of callers.