About us
Our mission is to deliver trusted IT solutions and services around Credential management and Authentication.
The changing dynamics of the workplace and technology have resulted in a number of challenges to organisational security and service management productivity in managing the processes, policies and technology surrounding the password.
At KSS, we deliver a set of integrated “Best of Breed “ products and services designed to meet those challenges.
User Cases
Managed Service Providers (MSP's) User Cases user case
Problem
Increasing price pressures and the need for innovation will force MSP's to either invest in automation or pull out of the Managed Service Desk market place. Password related calls account for up to 35% of their call volume.
Solution
Our holistic approach allows those MSP's to shift left and deliver password resets via self-service with a proven track record of 95% adoption rate without having to commit investments to install and maintain the solution.
Government User Cases user case
Problem
Employee password practices are the greatest material threat to an organisation. The ability to strengthen password policies beyond Active Directory and manage the employee's implementation of these polices is key to preventing data breaches.
Solution
Therefore there is a growing need to be able to securely reset or unlock passwords remotely. We have been able to support this flexible working practice by using the Synchronization functionality to enable their own devices in the work place.
Medical User Cases user case
Problem
The Medical industry has an extensive users range from administrative support staff to Healthcare Support workers, Clinicians and Senior Consultants and GPs. For many of these professionals the IT systems used are simply tools to complete their day to day role Therefore any solution, must be both reliable and easy to use.
Solution
A Self-Service Password tool that could reduce this level of demand and offer. Access Support outside of core Hours of Service It will also have the ability to work across multiple AD domains and will provide access to the solution from a hosted website and/or mobile. Furthermore it will have Apps with no need for physical domain access for end users and will have access to security information to be used internally for Secure ID of callers.
Education User Cases user case
Problem
Large institutions with staff and student numbers exceeding 14,000 people, who need to be able to manage any password resets, whilst on multiple campuses or remotely, using multiple applications.
Solution
Solution FastPass can be used to integrate with various IT Service Management tools, to help support systems that may already be in place. Crucially it allows users to self-serve and reset their own passwords without the need to visit or contact an IT facility or helpdesk.
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