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Services & Support - Self Service Password Reset

KSS provides full support for all of our solutions – ranging from standard business hours to 24/7 – including access to our Web Portal and Knowledge Base, which delivers rapid and effective access to information via free text natural language.

SAAS option:

The FastPass SAAS solution encompasses all components of the Best Practice series. Within the first 3 months of provisioning the service the FastPass SAAS team will work with you to customise the solution to meet your individual requirements if required.  
 
With all platform configurations being undertaken by the FastPass SAAS team, Service options are provided for any future changes. Each service is allocated a number of service credits which can be pre-bought or purchased as required. 
 
All training is delivered by on-line tutorials ensuring that you are operational within hours of taking on the service. 
 
For further information please contact the FastPass SAAS team. 
 

On Premise Solution:

Implementation Services/Project Management

To minimise risk and ensure the successful roll-out of your solution, we follow a phased approach for all implementations. All KSS implementations are managed by a Project Manager and use Prince 2 methodologies.
 
Following the Best Practice Series the key project elements are as follows: 
  • Planning
  • Technical Infrastructure
  • Implementation
  • Security
  • Training
  • Roll Out

The FastPass team are with you every step of the way to ensure successful roll out and adoption of the FastPass solution.

 

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