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Media Self Service Password Reset

Thin Client

  • Thin, thick or zero clients, such as Citrix, can cause problems
  • Users can’t access their password management systems because they’ve forgotten their password
  • Users can’t change their password because they can’t access their password management system.
  • FastPass provides a number of different solutions:
    • A web landing page is supported by adding a link to FastPass
    • A virtualised desktop has a browser icon going to FastPass
    • A Virtual Machine access has the normal FastPass forgotten password button

 

 

 

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Multi Tenanted

  • MSPs support multiple customers
  • One installation for each customer is not cost effective
  • A hierarchy of administration is essential
  • The MSP version of FastPass is a multi-tenanted solution
  • Organisations & sub-organisations have administration at each level
  • Secure solution for multiple customers
 
 
 
 

Enforced Enrolment

  • Forgotten passwords are expensive
  • Culture of reluctance to embrace self-service
  • Some solutions get less than 50% enrolment
  • Low enrolment reduces ROI
 
 
 

MSP

  • MSPs support multiple customers
  • One installation for each customer is not cost effective
  • A hierarchy of administration is essential
  • The MSP version of FastPass is a multi-tenanted solution
  • Organisations & sub-organisations have administration at each level
  • Secure solution for multiple customers
 
 
 

Enhanced Security

  • FastPass is a proven secure solution
  • Strong authentication, multiple challenge response, 2 dual factor authentication & PIN codes via SMS
  • FastPass complies with:
    • Sarbanes Oxley
    • PCI-DSS
    • ISO 27001/2
 
 
 

Help Desk Client

  • Around 30% of calls to the HelpDesk are to reset a password
  • Estimated costs are up to $125 per call
  • FastPass HelpDesk Client allows the HelpDesk to:
    • Reset & Change Passwords
    • Unlock User Accounts
    • Help Users Enrol
  • At a fraction of the cost & time
 
 
 

Configurable Challenge/Response

Configurable Challenge/Response

 
 

AT Compliance

  • Many organisations support users that are visually impaired
  • Visually impaired users may require specialised assistance
  • There is often a legal requirement to support visually impaired users
  • FastPass is the only self-service password reset solution that provides this support
 
 

Multi Language Support

  • FastPass supports Danish, Dutch, English, French, German, Italian, Norwegian, Spanish, Swedish, Portuguese and Welsh.
  • Mandarin Chinese and Japanese to be supported soon.
 
 
 

Password Synchronisation

  • Bespoke connectors allow FastPass to support any password-protected system.
  • FastPass can force synchronisation of a single password across all systems, or allow all passwords to be managed individually
 
 
 

Multi-Factor Authentication

  • Authentication by Challenge-Response will be insufficient for some users
  • Power users need stronger authentication
  • Users off network need stronger authentication
  • FastPass provides specific authentication profiles that can be assigned to users or groups
 
 
 

KSS FastPass : Connectors

  • Bespoke connectors allow FastPass to support any password-protected system.
  • FastPass can force synchronisation of a single password across all systems, or allow all passwords to be managed individually
 
 
 

Mobile Web Browser

  • Many new applications are made for external users who will only use new mobile devices
  • Using conventional web based applications on a mobile screen is almost impossible
  • FastPass has a web interface specifically designed for the small screens of mobile devices, allowing access on the move
 
 
 

Remote Users

  • All users must be authenticated
  • In order to be authenticated you must enrol to secure your identity
  • Challenge-response identification is the most secure process